In the unlikely event that a parcel arrives damaged or faulty or you wish to return it, you must contact us within 8 working days of receiving the parcel on 01766 513 435 Monday – Sat 9am -5pm or by email at firstname.lastname@example.org. Please note that all items need to be returned within 30 days with the original packaging intact. This does not affect your statutory rights.
With the exception of faulty items or goods damaged in transit, please note that we are not responsible for return postage. Once you have contacted us, please ensure that you include the Returns Slip, as well as obtain a Certificate of Posting (as we cannot be responsible for parcels that fail to reach us). Please note that large unwanted items will need to be collected by one of our couriers (the cost for this will be deducted from your refund) – simply call 01766 513 435 during office hours and our team will be able to advise you.
Robert Owen Marine